Frequently Asked Questions
Everything you need to know about your Seagull timepiece and our services.
What is the warranty period for Seagull watches?
All Seagull watches purchased through our official store come with a 2-year international warranty covering manufacturing defects and movement issues.
How long does international shipping take?
We offer worldwide shipping. Orders are typically processed within 24-48 hours, and delivery usually takes between 5 to 12 business days depending on your location.
Are Seagull watches water-resistant?
Most of our models feature water resistance ranging from 3ATM to 20ATM. Please check the specific product description for the rating of your chosen timepiece before exposing it to water.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied, you can return your watch in its original, unworn condition with all packaging for a full refund.
How should I maintain my mechanical or automatic watch?
To ensure longevity, we recommend winding your manual watch daily and wearing your automatic watch regularly. Avoid strong magnetic fields and have the movement serviced by a professional every 3-5 years.
Do you provide tracking information for orders?
Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.